Payment Methods and Invoicing

Version: 1.0
Publication date: 29.07.2026
Effective date: 29.07.2026

1. General information

This page describes the payment methods available for products sold through the online store www.pilotshop.ro, as well as the rules governing the issue, delivery and correction of tax documents.

The Seller is REGIONAL AIR SUPORT S.R.L., hereinafter referred to as “PilotShop”.

The payment methods available for a particular order are displayed before the order is submitted. The availability of a payment method may vary depending on:

• the country and delivery address; 
• the order value and currency; 
• the products ordered; 
• the delivery method; 
• the type of Customer; 
• the courier operator; 
• the outcome of security checks; 
• the applicable technical or legal restrictions.

The Customer may submit the order only after the payment method, currency, total amount and any applicable additional charges have been presented.

PilotShop does not add hidden charges after the order has been submitted. Any fee associated with a payment or delivery method is shown separately before the order is finalised.

2. Online card payment

2.1. Cards and payment processing

Online payment may be made using the cards accepted by the payment service provider identified on the secure payment page.

Depending on the payment processor’s configuration, the following may be accepted:

• Visa cards; 
• Mastercard cards; 
• debit cards; 
• credit cards; 
• personal cards; 
• cards issued to legal entities.

The actual acceptance of a card depends on its issuer, the payment service provider and whether the card has been enabled for online transactions.

Payment is processed by: PlatiOnline.ro

PilotShop does not request the following by email, telephone, contact form or messaging service:

• the full card number; 
• the expiry date; 
• the CVV/CVC code; 
• authentication codes; 
• the password for the banking application; 
• codes received by SMS.

This information must be entered exclusively on the payment service provider’s secure page.

2.2. Card data

PilotShop does not receive or store the complete details of the card used for online payment.

PilotShop may receive from the payment service provider only the information required to administer the transaction, such as:

• the payment status; 
• the amount and currency; 
• the transaction identifier; 
• the transaction date; 
• the card type or its masked final digits; 
• information required for refunds or accounting reconciliation; 
• the results of anti-fraud checks, to the extent permitted by law.

Information regarding data processing is available in the Privacy Policy.

2.3. Payment authorisation and authentication

The transaction may require the Customer to authenticate using mechanisms made available by the card-issuing bank, including strong customer authentication.

PilotShop does not control:

• the authentication method selected by the issuing bank; 
• the approval or refusal of the transaction; 
• the card limits; 
• the temporary blocking of the amount; 
• the exchange rate applied by the bank; 
• fees charged directly to the Customer by their bank; 
• the time required for a blocked amount to be released.

2.4. Payment does not automatically constitute acceptance of the order

The authorisation, reservation or debiting of an amount does not, in itself, constitute acceptance of the order by PilotShop.

The contract is concluded only when PilotShop sends the Customer confirmation that the order has been accepted, in accordance with the Terms and Conditions.

Where payment has been authorised but the order cannot be accepted, PilotShop will, as applicable, initiate:

• cancellation of the authorisation; 
• release of the reserved amount; 
• refund of the amount collected.

The time within which the amount becomes available in the account again also depends on the issuing bank and the payment service provider.

2.5. Failed or duplicate payments

If payment is not confirmed, the order may remain unpaid and will not be processed as a paid order.

The Customer is advised to check:

• the card balance and limits; 
• whether online payments are enabled; 
• the currency and amount of the transaction; 
• the confirmation in the banking application; 
• messages received from the issuing bank.

Before attempting payment again, the Customer must check whether the first transaction has already been authorised, in order to avoid making a duplicate payment.

Any possible duplicate payment must be reported to PilotShop, stating the order number and the transaction identifiers, without providing the complete card details.

3. Payment currency and currency conversion

The prices and currency applicable to the order are displayed before the order is submitted.

Online payments may be processed in RON or EUR, depending on the currency selected by the Customer and confirmed at checkout.

The invoice and other commercial documents will reflect the currency applicable to the transaction, in accordance with tax legislation and the commercial configuration used.

If the currency of the Customer’s account differs from the currency in which payment is processed, conversion is carried out by the issuing bank or the payment service provider. PilotShop does not control the exchange rate or any fees charged by the Customer’s financial institution.

4. Card payment in the showroom

Products collected from the showroom may be paid for by card through the POS terminal, provided that this method is available at the time of payment.

Payment may be made using:

• a personal card; 
• a card issued to a legal entity; 
• other payment instruments accepted by the POS terminal.

PilotShop does not charge its own additional fee for payment through the POS terminal.

The Customer may be required to authorise the transaction by:

• entering the PIN; 
• contactless payment; 
• signature, if required by the system; 
• another method established by the card issuer.

For direct receipts from individuals, tax documents are issued in accordance with the rules applicable to electronic fiscal cash registers. For card payments, the law no longer requires the fiscal receipt to be printed and handed over in every case, although it may be provided upon request; the bank statement may constitute proof of purchase.

5. Cash payment in the showroom

Products may be paid for in cash at the showroom, provided that this method is available and the transaction value falls within the statutory limits.

For cash payments:

• the Customer is issued the tax document required by law; 
• the invoice is issued in accordance with Chapter 9; 
• PilotShop does not grant commercial benefits solely for choosing cash payment; 
• orders exceeding the statutory limit will be paid in full or in part using a cashless payment instrument, in accordance with the law.

At present, cash receipts from an individual are subject to a statutory daily limit, while transactions with professionals are subject to separate limits and anti-splitting rules.

6. Payment on delivery

6.1. Cash on delivery

If the option is available at checkout, the Customer may pay for the order upon delivery.

The amount due is the amount stated in the order confirmation and may include:

• the price of the products; 
• the delivery charge; 
• the cash-on-delivery service fee, where applicable and displayed before the order was placed; 
• other charges expressly accepted by the Customer.

Payment is made to the courier operator under the conditions communicated by that operator.

The availability of cash on delivery may be restricted depending on:

• the order value; 
• the destination; 
• the country; 
• the type of products; 
• the order history; 
• the courier operator’s policy; 
• the applicable statutory limits.

6.2. Card payment to the courier

Card payment upon delivery is available only if the courier operator, courier and terminal used support this method.

The fact that card payment is available for a particular delivery does not guarantee its availability in every locality, for every courier or for every order.

To avoid being unable to pay, the Customer must check the delivery notification to confirm whether card payment to the courier is available.

7. Payment by bank transfer

7.1. Issue of the payment document

For payment by bank transfer, PilotShop may send the Customer:

• a pro forma invoice; 
• an order confirmation containing the payment instructions; 
• a tax invoice, where this must be issued under the applicable legislation.

The pro forma invoice:

• is not a tax invoice; 
• does not constitute proof of payment; 
• is not recorded as a tax document; 
• does not automatically confirm final acceptance of the order; 
• is intended to communicate the products, amount and information required to make payment.

7.2. Transfer information

When making payment, the Customer must use:

• the beneficiary specified in the document; 
• the specified IBAN account; 
• the correct amount and currency; 
• the order or pro forma invoice number in the payment reference.

PilotShop does not recommend permanently publishing bank account details on the general information page. The correct account must be communicated in the pro forma invoice, invoice or individual payment instructions, thereby reducing the risk of an outdated account being used.

7.3. Confirmation of receipt of funds

An order paid by bank transfer is processed as paid only after the funds have actually been credited to PilotShop’s account.

A copy of the payment order sent by the Customer:

• may facilitate identification of the transaction; 
• does not replace the bank’s confirmation that the funds have been received; 
• does not require PilotShop to deliver before the account has been credited.

PilotShop does not request a complete bank statement. The Customer may redact information that is not necessary to identify the payment.

7.4. Payment deadline

Payment must be made within the period stated in the pro forma invoice or order confirmation.

Payment must be made within no more than 3 working days from the date on which the pro forma invoice is sent.

If payment is not received within the stated period:

• the order may be cancelled; 
• the products may be made available for sale again; 
• the price and availability will have to be reconfirmed for a subsequent order.

7.5. Bank charges

The Customer must ensure that the full amount due is credited to PilotShop’s account.

Fees charged to the Customer by their bank are borne by the Customer.

PilotShop bears the fees charged by its own bank, unless the parties have expressly and lawfully agreed otherwise in a business-to-business relationship.

For international transfers, the instructions concerning allocation of bank charges must be stated in the payment document.

8. Payment by public institutions through the Treasury

Public institutions and budget-funded entities may make payment through the Treasury account communicated by PilotShop in the:

• quotation; 
• contract; 
• pro forma invoice; 
• invoice; 
• individual payment instructions.

The payment must include the order, contract or invoice number so that it can be correctly identified.

9. Invoicing

9.1. Information required for issuing the invoice

The invoice is issued on the basis of the information provided by the Customer when placing the order.

Before submitting the order, the Customer must check:

• the first and last name or company name; 
• the billing address; 
• the tax identification number, where applicable; 
• the registration number or other professional details, where required; 
• the email address; 
• the country and other information requested at checkout.

PilotShop does not request a consumer’s Romanian personal numerical code (CNP) solely for the issue of a B2C invoice where it is not required.

Under the rules applicable from June 2026, if an individual is not identified by a tax identification number, the invoice transmitted through RO e-Invoice uses a code consisting of 13 zeros.

9.2. Invoices for individuals

The invoice is provided to the Customer by one or more of the following methods:

• email; 
• the customer account; 
• a document enclosed with the parcel, if this option is used; 
• another durable medium provided for by law.

From 1 January 2025, B2C invoices issued for transactions falling within the scope of the applicable rules must also be transmitted through the national RO e-Invoice system. Transmission through the system does not replace PilotShop’s obligation to make the invoice available to the consumer by the applicable method, except in the special cases provided for by law.

9.3. Invoices for legal entities

For orders placed by legal entities or other professionals, the Customer must provide the correct tax details before the invoice is issued.

B2B invoices for transactions falling within the scope of the statutory obligation are transmitted through the national RO e-Invoice system.

PilotShop may additionally send a PDF representation or a legible copy by email or through the customer account. The additional document does not alter the invoice registered and communicated through the tax system.

9.4. Deadline for transmission through RO e-Invoice

PilotShop transmits invoices through the RO e-Invoice system within the applicable statutory period.

From 1 January 2026, the general period provided for by Government Emergency Ordinance No. 120/2021 is five working days from issue, without exceeding the statutory deadline for issuing the invoice. This obligation concerns PilotShop’s tax procedure and need not be promised to the Customer as the deadline for receiving the PDF.

9.5. Fiscal receipt

For direct cash receipts and the other circumstances governed by the legislation on cash registers, PilotShop issues a fiscal receipt where this is mandatory.

At the Customer’s request, an invoice is also issued in accordance with the law.

For card payments, the fiscal receipt does not have to be printed and handed over automatically in every case; however, it may be provided upon request, and the absence of a printed receipt does not affect the consumer’s rights.

10. Correction of billing information

The Customer must report any error in the billing information as soon as possible and preferably before the invoice is issued.

After the invoice has been issued:

• the original document will not be amended informally; 
• the correction will be made only through the documents and procedures provided for by tax legislation; 
• it may be necessary to issue a corrective invoice or a cancellation document; 
• changing the buyer from an individual to a legal entity, or vice versa, may be carried out only if the actual circumstances and the law permit it; 
• PilotShop may request reasonable supporting documents.

The Customer must not use the details of another person or company without being entitled to request that the invoice be issued in that person’s or company’s name.

11. Cancellation, invoice reversal and refunds

If an order is cancelled after the invoice has been issued, PilotShop will issue the necessary corrective documents.

Refunds are made in accordance with:

• the Terms and Conditions; 
• the Returns Policy and Right of Withdrawal; 
• the rules governing the legal guarantee of conformity; 
• the original payment method; 
• the applicable legislation.

As a rule, the refund is made using the same payment method, unless the Customer expressly agrees to another method that does not result in additional costs for the Customer.

For payments made by card, the refund is initiated to the payment instrument used for the original transaction. The time at which the amount becomes visible in the account also depends on the issuing bank.

Statutory limits apply to cash refunds. Amounts exceeding the applicable limit are refunded using cashless payment instruments.

12. Fraud prevention and payment verification

PilotShop may temporarily suspend the processing of an order in order to carry out reasonable checks where there are indications of:

• an unauthorised payment; 
• fraudulent use of a payment instrument; 
• discrepancies between the order details and the transaction details; 
• duplicate payments; 
• an obvious error; 
• a request received from the processor, bank or an authority.

Depending on the circumstances, PilotShop may request confirmation of strictly necessary information.

PilotShop will not request:

• a complete photograph of the card; 
• the CVV/CVC code; 
• passwords; 
• authentication codes; 
• access to the bank account.

Any document requested must be limited to the information required for verification, and irrelevant data may be redacted.

13. Security of communications

The Customer must check that:

• the page address belongs to the official PilotShop domain or to the identified processor; 
• the connection is secure; 
• the amount and currency are correct; 
• payment messages do not request passwords or codes through insecure channels.

PilotShop does not provide an absolute guarantee regarding the security of banking systems or third-party providers, but selects specialised providers and applies reasonable measures to protect transactions.

14. Contact

For questions regarding payments and invoices:

REGIONAL AIR SUPORT S.R.L. – PilotShop

• email: [email protected]; 
• telephone: +40 770 951 700; 
• showroom: 24–28 Bucharest–Ploiești Road, Sector 1, Bucharest; 
• opening hours: Monday–Friday, 09:00–17:00

The message must include:

• the order number; 
• the invoice number, if available; 
• the date and amount of the payment; 
• the transaction identifier, if available.

Complete card details must not be provided.